Refund policy

Every WishANDdesign piece is handmade to order in our family workshop, so we do not offer general returns or exchanges. If something is wrong with your order, we will make it right.

Personalized and custom items
Bracelets and other pieces made with your own names, words or message are made to your specifications and cannot be returned or exchanged. Please check spelling and sizes carefully before you order.

Faulty, damaged or wrong items
If your item arrives damaged, faulty or is not what you ordered, email us at wishanddesign@gmail.com within 14 days of delivery with your order number and a photo. We will remake the piece or refund you in full, and you will not need to send anything back unless we ask.

Customers in the EU and the UK
For items that are not personalized, you have the legal right to cancel your order within 14 days of delivery without giving a reason. Email us within that time, then send the item back unworn and in its original packaging within 14 days of telling us. Return postage is paid by you. This right does not apply to personalized or custom items.

All other orders
Apart from the cases above, all sales are final.

Refunds
Approved refunds go back to your original payment method within 10 business days. Your bank may take a few more days to show it.

Questions about an order? Write to wishanddesign@gmail.com and we will help.